Frequently Asked Questions

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General Information

At FABrx, we are a pioneering skincare brand dedicated to bringing you the transformative power of exosome technology. Our products, developed by renowned dermatologist Dr. Marie V. Hayag, are designed to rejuvenate and repair your skin at a cellular level, offering unmatched regenerative benefits.

Dr. Marie V. Hayag is the founder of FABrx and a board-certified dermatologist. Practicing cosmetic and medical dermatology for over 25 years she has clinics in New York City’s Upper East Side and Palm Beach, Florida. Her expertise and passion for innovative skincare solutions are the driving force behind our unique exosome-based skincare line. A leader and respected voice in exosomes, wellness and regenerative medicine, her background in wound healing science led her on the journey to discover her personal fountain of youth - FABrx EXO3 topical exosomes..

Once only available in - office to her valued patients Dr. Hayag realized she needed to allow her amazing skincare product with its life changing results be made available to all who need it to transform their skin exclusively through our website.

Our products are available exclusively on our website. Browse our range of skincare items, including exclusive bundles and wellness products, to find the perfect solution for your skincare needs.

Product Information

Our products are distinguished by their use of advanced exosome technology. Exosomes, as cellular messengers, play a crucial role in skin regeneration and repair, making our products highly effective for various skin concerns.

Exosomes are vital for cell-to-cell communication. In skincare, they aid in rejuvenating the skin by carrying beneficial proteins, lipids, and RNA, addressing issues like aging, damage, and dullness.

Our products are the culmination of extensive scientific research into exosomes' regenerative capabilities. We provide direct access to this advanced technology, traditionally reserved for high-end treatments, in your daily skincare routine.

Our product range is designed around three core actions: Repair, Radiate, and Revive. Each category targets specific skin issues, working together to enhance your skin's health and appearance.

Usage and Effectiveness

Application instructions vary per product. Generally, we recommend applying our products to clean skin, followed by your usual moisturizer or sunscreen. Detailed usage instructions are provided on each product's packaging.

Our customers often report improved skin texture, reduced signs of aging, and a radiant complexion. While individual results may vary, regular use of our products leads to noticeable improvements.

Our products are formulated to be suitable for all skin types and are especially effective for concerns like aging, dullness, and uneven skin tone.

Share details about your shipping policies, item returns, or customer service.While some customers see improvements within a few weeks, optimal results typically emerge with consistent use over several months.

Purchasing and Orders

Place your order directly through our website. Just select your desired products, add them to your cart, and follow the checkout process where you can enter your shipping and payment details.

A refund request can be submitted within a month after the purchase is made.We accept various payment methods, including major credit cards and debit cards. Please refer to our checkout page for all available options.

For information on international shipping options and rates, please refer to our shipping policy on the website.

If you need to modify or cancel your order, please contact us as soon as possible. The ability to make changes may depend on the order's processing status.

Shipping and Delivery

We provide a range of shipping options, including standard and expedited services. Detailed information about shipping methods and timelines is available on our website.

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment's progress through the carrier's website.

Delivery times vary based on the chosen shipping method and destination. Typically, standard shipping within the U.S. takes a few business days.

If your order arrives damaged or incorrect, please contact our customer service team immediately for assistance and resolution.

Returns and Refunds

Our return policy provides detailed instructions on how and under what conditions products can be returned. This typically includes a set return period and requires products to be in their original condition.

To return a product, please contact our customer service to initiate the return process. Then, send back the product following our instructions, which often include using the original packaging and including any accessories or free gifts.

We strive to process refunds promptly. Once we receive your returned item, it typically takes several business days to process a refund. The exact time frame can depend on your payment method and financial institution.

Certain items may not be eligible for return, such as final sale products or items that have been opened or used. Please refer to our detailed return policy for specific exclusions.

Special Offers and Promotions

Yes, we frequently offer exclusive deals and promotions. Keep an eye on our website or subscribe to our newsletter for the latest offers.

The best way to stay updated is to subscribe to our newsletter and follow us on social media. This way, you'll be the first to know about new product launches and exclusive offers.

We offer a variety of bundles and special discounts for purchasing multiple products. Check out our 'Bundles' or 'Exclusives' section on the website for current offers.

Contact and Support

Our customer service team is ready to assist you. Please contact us through email, phone, or the contact form on our website, available on the 'Contact Us' page.

Join our community on platforms like Instagram, Facebook, YouTube, and TikTok for updates, skincare tips, and more. You can find links to our social media profiles on our website.

Yes, we encourage you to subscribe to our newsletter through our website. It's a great way to receive updates, skincare advice, and information on our promotions and new products.